Please note that we handle returns and exchanges in a similar way since exchanges will be handled as a return combined with a new order in our online shop. The process is described below.
- You can return your bikini within 14 days of receipt
- The straps of the bikini must not be knotted !!!
- It must be unworn, unwashed unused, not damaged
- Same condition as received
- Original packaging, original bag, with tags still attached
- For hygienic reasons you can’t return swimwear bottoms if hygienic sticker is damaged or lost.
That is how it works:
1. Please send a mail to email@example.com and inform us about your withdrawal.
Please refer to the following information in your mail:
- Order number
- Item number
- Ordered on am () / received on ()
- Name of the customer(s)
- Address of the customer(s)
- Signature of the customer(s) (only for communication by post)
2. Send the product back within 14 days to the following address:
c/o Chiwitt GmbH;
Am Wasserturm 9
Please note that in case your return shipment arrives later than 14 days, we reserve the right to renounce your reimbursement.
3. Please remember to put the delivery note in the package, this helps us to assign the product to your order as fast as possible.
4. As soon as we received your package, we will process your return and inform you about the receipt. Please note, that refunds can take up to 14 days from the day you receive the return notification. We well refund with the same payment method you used on your purchase.
You are responsible for the costs of return